Privacy Policy

This Privacy Policy explains how DKSH International Performance Materials Ltd (referred to as “we,” “us,” or “our”) collects, uses, shares, and protects your personal data when you use our website commonly referred to as “ekpi” (hereinafter the “Website”). We are committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (nFADP). Please read this policy carefully to understand your rights and how we handle your data.

1. Data Controller and Data Protection Officer

The data controller responsible for your personal data is:

DKSH International Performance Materials Ltd
Wiesenstrasse 8, 8034 Zurich, Switzerland

Our Data Protection Officer (DPO) can be contacted at: dataprotection@dksh.com.

2. Legal Basis and Personal Data We Collect

Types of Personal Data We Collect

We may collect the following categories of personal data:

  • Identity Data: Name, email address, and other identifying details you provide.
  • Technical Data: IP address, browser type, operating system, and session ID.
  • Usage Data: Information about how you use our website, including pages visited and links clicked.
  • Contact Data: Information you provide when filling out forms or subscribing to newsletters.
Legal Bases for Processing

We process your data under the following legal bases:

  • Consent: For marketing communications, including newsletter subscriptions, where required.
  • Performance of a Contract: To fulfill obligations arising from any contracts with you.
  • Legal Obligations: For compliance with laws and regulations.
  • Legitimate Interests: To improve our services and website functionality, provided this does not override your rights.

3. Subscribing to Newsletters

If you choose to subscribe to our newsletters, we will collect and process your email address and any additional information you voluntarily provide (e.g., preferences or interests). Newsletters are sent based on your consent, which you can withdraw at any time by clicking the “unsubscribe” link included in each newsletter.

We use your data for the purpose of providing you with relevant updates, offers, and news about our services. The data will not be shared with third parties for marketing purposes without your explicit consent.

4. Who Do We Share Your Personal Data With?

We share your data only as necessary with:

  • Service Providers: For IT hosting, marketing analytics, and technical support.
  • DKSH Group Companies: To streamline operations and improve services.
  • Authorities: When required by law or for legal proceedings.

We ensure all third-party recipients adhere to strict data protection standards and sign appropriate data-sharing agreements.

5. Transfer of Data to Third Countries

We operate globally and may transfer your personal information to other companies of the DKSH Group or to approved partners in locations around the world.

When we share, use, or transfer personal information outside the country in which the information is collected, we will put in place appropriate measures to legitimize such transfer under applicable privacy legislation, which may include, as applicable, obtaining your consent or implementing adequate contractual safeguards.

In particular, if we transfer your personal data outside the European Union, Switzerland or your country of residence, as applicable, we will take steps to ensure that your data will receive the same level of protection as if it was being processed within the European Union, Switzerland or your country of residence, as applicable. For example, we may include standard contractual clauses adopted by the European Commission in our contracts with third parties or our group companies to ensure there are safeguards in place to protect your personal data.

6. How We Secure Your Personal Data

We implement the following measures to protect your data:

  • Encryption and secure transmission protocols.
  • Access controls and regular security audits.
  • Monitoring systems to detect and respond to data breaches.

7. How Long We Store Your Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. For example:

  • Website Usage Data: Retained for 14 days.
  • Customer Interaction Data: Retained for up to 5 years after your last interaction.
  • Newsletter Subscriptions: Retained until you unsubscribe.

If legal obligations require longer retention, we comply with those requirements.

8. Your Rights in Respect to Your Personal Data

Under applicable laws, you have the following rights:

  • Right to Access – you have the right to request access to any of your personal data that DKSH may hold, and to obtain information about the processing of that data.  
  • Right to Correct – DKSH will take steps in accordance with applicable legislation to keep your personal data accurate, complete and up-to-date. You are entitled to have any inadequate, incomplete or incorrect personal data corrected (that is, rectified). You also have a responsibility to ensure that changes in personal circumstances are notified to DKSH so that we can ensure that your personal data is up-to-date.
  • Right to Withdraw Consent – in the event your personal data is processed on the basis of your consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
  • Data Portability – where we are relying (as the legal basis for processing) upon your consent, or the fact that the processing is necessary to perform a contract to which you are party or to take steps at your request prior to entering a contract, and the personal data is processed by automatic means, you have the right to receive all such personal data which you have provided to DKSH in a structured, commonly used and machine-readable format, and also to require us to transmit it to another controller where this is technically feasible.
  • Right to Erasure – you are entitled to have your personal data erased under specific circumstances, such as where you have withdrawn your consent, where you object to processing based on legitimate interests and we have no overriding legitimate grounds (see below) or where personal data is unlawfully processed.
  • Right to Restriction of Processing – you have the right to restrict our processing of your personal data (that is, allow only its storage) where:
  • you contest the accuracy of the personal data, until we have taken sufficient steps to correct or verify its accuracy;
  • the processing is unlawful but you do not want us to erase the personal data;
  • we no longer need your personal data for the purposes of the processing, but you require such personal data for the establishment, exercise or defence of legal claims; or
  • you have objected to processing justified on legitimate interest grounds (see below), pending verification as to whether DKSH has compelling legitimate grounds to continue processing.
  • Where your personal data is subject to restriction we will only process it with your consent or for the establishment, exercise or defence of legal claims.
  • Right to Object to Processing Justified on Legitimate Interest Grounds – where we are relying upon our legitimate interests to process personal data, you have the right to object to that processing. If you object, we must stop that processing unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or we need to process the personal data for the establishment, exercise or defence of legal claims. Where we rely upon legitimate interest as a basis for processing, we believe that we can demonstrate such compelling legitimate grounds, but we will consider each case on an individual basis.
  • You may also have the right to lodge a complaint with the supervisory authority of your habitual residence, place of work or place of alleged infringement, if you consider that the processing of your Personal Data infringes applicable law. 

To exercise your rights, contact dataprotection@dksh.com. Please note that some rights may be limited by legal or contractual obligations.

9. Changes to This Privacy Policy

We may update this policy to reflect changes in laws or our practices. Material changes will be communicated via email or a prominent notice on our Website. You can access historical versions of this policy upon request.

For any questions or concerns about this policy, please contact our Data Protection Officer at dataprotection@dksh.com.

Version 1.0

Last amended: March 2025